By The Shabiki customer care number and other support channels are the ones published on shabiki.com itself, on the operator's contact page and in the site footer. We do not print a number here: the Shabiki site only opens from Kenya and we could not read its contact page directly, and numbers copied from other websites are a common way people end up talking to scammers. Open the official site with the button below and take the contacts from there.
Where to find the official contacts
- Open shabiki.com from a Kenyan connection.
- Scroll to the footer and look for Contact Us, Help or FAQ.
- If you are logged in, check for a chat or help button in your account.
- Save the number or WhatsApp contact under a clear name so you do not confuse it later.
Shabiki is run by Playco Technology Limited; complaints and formal letters should name that company.
Prepare this before you contact Shabiki
| Issue | Details to have ready |
|---|---|
| Deposit not credited | M-Pesa transaction code, amount, time, registered phone number |
| Withdrawal delayed | Amount, time of request, any error on screen |
| Disputed bet or jackpot | Bet ID, screenshot of the ticket, the market you chose |
| Login problem | Registered phone number; never your password |
How fake Shabiki agents operate
Scammers copy the Shabiki name and logo on Facebook, Telegram and WhatsApp. Typical approaches: "your jackpot win is waiting, pay a release fee", "send your PIN so we can reverse the deposit", or "join our VIP group for fixed Supa Jackpot results". A real operator never charges to release winnings and never needs your PIN. If someone contacts you first, do not reply; check through the official site instead.
If support does not resolve your complaint
Put the complaint in writing through the official channel, keep the reference, and give the operator a reasonable time to answer. Licensed bookmakers in Kenya are overseen by the Gambling Regulatory Authority, which took over from the BCLB; Shabiki's licence status is covered in our Shabiki review. For deposit issues, the checklist on our Shabiki paybill page usually solves things before you need support.
Response times and opening hours
We did not contact Shabiki support, so we cannot tell you how fast it answers. As a rule for Kenyan bookmakers, chat and WhatsApp are quickest during the day, and the busiest times are Saturday and Sunday evenings when European football settles and jackpot results come in. If your issue is about money, send all the details in one message rather than several short ones; it usually gets you a faster, complete answer. Keep screenshots until the issue is closed.
Ask support about limits
Customer care can also set deposit limits or a break on your account. Under Kenya's new rules, self-exclusion through the regulator lasts at least six months. Betting is for adults 18+ only; our responsible gambling page explains the options.
Frequently asked questions
What is the Shabiki customer care number?
Use the number on the Shabiki contact page or footer at shabiki.com. We do not copy it to avoid outdated or fake numbers.
Does Shabiki support ask for a fee to release winnings?
No licensed operator charges a release fee. A message asking for one is a scam.
Which company runs Shabiki?
Playco Technology Limited, according to the regulator register copy.
